Our Store Policies
Things You Need to Know
We founded SHULMAN PAPER CO with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Shipping Policy
How It Works
We ship 5 days a week, Monday through Friday.
Special Orders requiring additional services such as custom cutting, perforating, hole punching, scoring, embossing, and foil stamping may require additional time for shipping.
Carriers we ship with are UPS, FEDEX and Special Messengers. For same day delivery via messenger/truck, all orders must be submitted by 1pm. All other orders submitted by 1pm will be shipped via UPS/FEDEX that same day.
Failure to provide correct information during checkout may cause delays in the processing and shipping of your order.
If an item is out-of-stock, a customer service representative will contact you promptly with details and paper matching alternatives.
Shulman Paper does not take responsibility for paper that gets lost, delayed, or damaged while in transit with external carriers.
Shulman Paper collects 8.875% New York state sales tax on items shipped to a recipient within the state of New York without a resale certificate.
Our Return Policy
Everything You Need to Know
Shulman Paper values its customer's satisfaction and understands that there are situations where customers may need to return paper ordered. Below is our policy and the steps customers can take to make the returns process easier.
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ANY return claim must be made within 7 days after receipt of order/shipment date. Customers should contact our return department via email at Info@shulmanpaper.com or by calling our customer service representatives at 212-691-5570.
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Pre-Packaged items must arrive unopened and in a resalable condition, without any defects.
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A minimum charge of 15% restocking fee will be applied against any returned item.
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Orders that comply to the above terms will be refunded STORE CREDIT ONLY for the products less the 15% restocking fee, less the shipping charges.
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Any item that is ordered from the mill as a special request is not returnable.
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Any item that is cut to customer's specifications or repackaged by Shulman Paper is not returnable.
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Shipping costs for returned orders will not be reimbursed.
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Send returned items to the Shulman Paper address below.
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Any items that required special processes such as foil stamping,scoring.etc are not returnable.
Shulman Paper Co. Inc.
242 W 26th Street
Ground Floor
New York, NY 10001
Shulman Paper assumes full responsibility for any defective products from the mills or wrong items shipped. In the event of such accidental shipments, Shulman Paper will arrange for the pick-up and delivery of requested products in a timely manner at no additional cost to the customer.
Privacy Policy
Trust Us with Your Information
Shulman Paper is committed to protecting the privacy of our customers and the users of our sites. You may access our websites without providing any contact details or other personally identifiable information ("Personal Information"). We strive to make sure that any Personal Information that you do provide to us is protected and secure. Our privacy policy tells you how we treat the information about you that we receive through the websites owned and operated by Shulman Paper.
Personal Information We Collect and How We Use ItShulman Paper collects your Personal Information when you send us a message, register with us, or engage in sales transactions. Your Personal Information will only be used for the purpose for which you have provided it, and to send you occasional emails at your request with additional information such as newsletters will not be supplied to any other organization or used for any other purpose without your consent. Specifically, Shulman Paper collects your Personal Information on the Shulman Paper websites as follows:
Registration with Shulman PaperWe offer voluntary opt-in registration to improve your site experience and offer content that is more relevant to your business needs. Certain transactional sections of the site may also require registration. Registration information includes your name, address, city, state, zip code, phone number, e-mail address, job title, employer, password, and user name. Passwords are stored with a third party and are encrypted. The remaining collected Personal Information is maintained by Shulman Paper, and we make reasonable efforts to ensure the accuracy and security of such information.
Sales TransactionsWe request credit card information for sales transactions. For security reasons, we do not retain credit card information in our files. Credit card numbers are stored with a third party and are encrypted in accordance with PCI compliance laws. In addition, certain types of customers are required to supply more information to verify credit status or business type. This includes VIP printers, paper distributors, and other direct accounts.
E-mail and direct mailCustomers have the ability to "opt in" to Shulman Paper e-mail communications to receive additional information. If you do so, we may ask for contact information, such as your name, mailing address, e-mail address, and phone number. We use this information in the same manner as we use contact information in the registration process described above. We do not sell or rent our e-mail lists.
Contacting Shulman PaperIf you choose to contact Shulman Paper through the website, we will collect the data you provide to us voluntarily on the contact submission form, which includes your name and email address. We will use this information to respond to your inquiry.
Opting In and Opting OutCustomers have the ability to "opt in" to Shulman Paper e-mail communications to receive additional information. These preferences can be managed on line at shulmanpaper.com in your account settings if you are a registered user. In addition, all users may opt out of receiving such email communications by following the instructions included in each communication.